Sparta Health has a zero tolerance policy towards all violence and aggression. This policy is for the protection of all staff, but also for the protection of other patients, their families, etc. In order to ensure that this zero tolerance approach is adhered to, it is essential to have robust policies and procedures in place. Generally speaking the majority of patients behave in acceptable or manageable ways, however the incidence of excessively aggressive or violent attacks in healthcare settings is increasing.
Sparta Health recognises that there can be contributory reasons for patients behaving in difficult or challenging ways, however, where this tips over into aggression or violence, Sparta Health will adopt a zero tolerance approach.
Sparta Health aims to provide high quality healthcare and we will treat all patients with respect and dignity. In return we expect all our staff to be treated with respect. We will not tolerate abusive language or threatening behaviour against any member of staff. Such behaviour may result in the offender being denied access to our services and/or further measures as appropriate.